TikTok has taken the social media world by storm, especially among younger audiences. By incorporating a reward for following your business on TikTok, you're keeping pace with current trends and connecting with an energetic, dynamic crowd.

Your customers can find and use the "Follow on TikTok" feature in several places throughout their loyalty experience:

One-Time Earning Opportunity

Each customer can only earn points for following your TikTok account once. After they've completed this action and earned points, the option will show as completed in their loyalty interface and they won't be able to earn points for it again.

Trust-Based System

Due to restrictions from social media platforms, Rivo cannot technically verify if customers actually followed your TikTok account. The system operates on a trust-based approach where customers click the "Follow on TikTok" button, your TikTok profile opens for them to follow, they confirm completion of the action, and points are awarded based on their confirmation. This system relies on customer honesty and the value exchange of points for genuine social media engagement.

Instant Gratification

When customers complete the TikTok follow action, they receive their points immediately. The loyalty widget updates in real-time to show their new points balance, providing instant satisfaction for their engagement.

Let's walk through setting up the "Follow on TikTok" way to earn in the Rivo Loyalty Program.

Steps:

The "Follow on TikTok" feature is available on paid Rivo plans. If you're on a free plan, you'll need to upgrade to access this social media earning method. The system will prompt you with upgrade options if you try to enable this feature without the required plan.

Will the app verify if a customer has fully completed the social media action before awarding points?

Regrettably, due to restrictions imposed by social media platforms, we cannot directly verify such actions. Most platforms limit third-party apps from accessing specific user data. However, Rivo, like other loyalty programs, operates on a trust-based system. We've designed the app to seamlessly direct customers to your social profiles, and our data suggests that the vast majority do complete the actions. Rest assured, most of your patrons will genuinely engage as intended.

Can customers earn points multiple times for following my TikTok?

No, each customer can only earn points for following your TikTok account once. The system tracks completed social actions to prevent duplicate point awards for the same customer.

Where will customers see the TikTok follow option?

Customers will see the "Follow on TikTok" option in multiple places: the floating loyalty widget on your storefront, their loyalty account dashboard under "Ways to Earn," loyalty landing pages, and in pop-up modals when they explore earning opportunities.

What happens when customers click the TikTok follow button?

When customers click "Follow on TikTok," your TikTok profile opens in a new tab or popup window. They can then follow your account on TikTok, return to the loyalty interface, and confirm they completed the action to receive their points.

Do customers need to be logged in to earn points for TikTok follows?

Yes, customers must be logged into their account on your store to earn and track points for social media actions like TikTok follows.

How quickly do customers receive points after following on TikTok?

Points are awarded immediately after customers confirm they've completed the TikTok follow action. Their loyalty widget and account balance update in real-time.

What if a customer tries to earn points for TikTok follow again?

The system will recognize that the customer has already completed this action and will not award additional points. The TikTok follow option will appear as completed in their loyalty interface.