As a business owner, it's important to have control over the various aspects of your loyalty program, including who can participate. With this setting, you will decide whether to allow only Members or both Members and Guests to earn points.

In this article:

Change Points program participants

What points can customers earn?

Common questions

Change Points program participants

Customize your loyalty program to best fit the needs of your store and customer base.

  • From the dashboard, go to Settings.

  • Click General.

  • In Program Participants, please choose between two options:

    • Members (customers who have a store account enabled) **Default**

    • All customers (members and guests)

  • Click Save.

📝 Important Note: By default, Program Participants is set to Members.

What points can customers earn?

Program Participants = Members

Action

Members

Guests

Celebrate a birthday

Yes

No

Place an order

Yes

No

Follow on social media (Twitter, Instagram, TikTok)

Yes

No

Like on social media (Facebook)

Yes

No

Share link on social media (Twitter, Facebook)

Yes

No

Complete a referral

Yes

No

Post a product review

Yes

No

*Custom action with Shopify Flow Action "Add Points" or "Add Points for a Custom Action"

Yes

Yes

*Custom Actions are managed through the API/Shopify Flow

Program Participants = All customers

Action

Members

Guests

Celebrate a birthday

Yes

No

Place an order

Yes

Yes

Follow on social media (Twitter, Instagram, TikTok)

Yes

No

Like on social media (Facebook)

Yes

No

Share link on social media (Twitter, Facebook)

Yes

No

Complete a referral

Yes

No

Post a product review

Yes

Yes

*Custom action with Shopify Flow Action "Add Points" or "Add Points for a Custom Action"

Yes

Yes

*Custom Actions are managed through the API/Shopify Flow.

Common questions

Can I change the participation setting for my loyalty program after it has been created?

Yes! You can change the participation setting at any time by going to the General Settings section.

Can Members and Guests both earn points for the same actions?

Guests can earn points after some actions but not all of them. Only Members can fully enjoy the benefits of the Points program. Please see What points can customers earn?

Can Guests redeem rewards?

No. Currently, only customers that are enrolled in your loyalty program (Members) can have full access to it to either redeem rewards, refer friends, or unlock tiers.

Do Guests get notified when they earn points?

For now, Rivo email notifications are sent to Members of your loyalty program exclusively. Please check out Enabling and customizing automated email notifications for more details.

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