On some occasions, you might need to exclude products from your Loyalty program to prevent customers from earning points for purchasing a specific item. Just by providing the product ID number, you can have better control of the Points program without any additional steps!
Excluding products from the Points program
Read on for steps on how to exclude products from your program.
From the dashboard, go to Settings.
Scroll down to Order Exclusions.
Insert the ID of each product you want to exclude. Separate them with a comma only.
Where to find my product ID number?
In your Shopify admin, click Products.
Click the product you want to exclude from your list of products.
Copy the number string at the end of the URL, after
Can I exclude collections?
We can only exclude products for now, so you would have to enter the ID number of each product from a collection and separate the IDs with a comma.
Can I use a Shopify tag to exclude my products?
Currently, Rivo only reads the product ID numbers entered in the Order Exclusions field.