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Migrating from

Move your Loyalty & Referrals Program from Smile to Rivo

James Dohm avatar
Written by James Dohm
Updated over a week ago

Migrating from

To import your loyalty members to our app from another Shopify app like Smile, you'll need a CSV export of your data from that app. Depending on the provider you're currently using, you can easily export your customers out. Smile has some instructions on how to export your Loyalty members here. We've also outlined the steps below.

  1. Open the Smile dashboard to the customers page.

  2. Click the Export Customers button. Smile will email you a CSV file of your customers within a few minutes.

  3. Next, navigate to the CSV Import page of your Rivo Loyalty dashboard.

  4. Click Choose file and upload your smile CSV file.

The import should start and you should see your customers now appear with their points balances on the Customers page. If anywhere along the way you need a hand, start a chat with our team and we'll make sure everything goes smoothly!

πŸ’‘ Pro Tip: If you need our CSV import file, you can click here to download it.

Need a hand with your move from Smile?

Contact our team

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