Migrating from Smile.io
To import your loyalty members to our app from another Shopify app like Smile, you'll need a CSV export of your data from that app. Depending on the provider you're currently using, you can easily export your customers out. Smile has some instructions on how to export your Loyalty members here. We've also outlined the steps below.
Open the Smile dashboard to the customers page.
Click the Export Customers button. Smile will email you a CSV file of your customers within a few minutes.
Next, navigate to the CSV Import page of your Rivo Loyalty dashboard.
Click Choose file and upload your smile CSV file.
Important: Download the unformatted version of your customer data from Smile as only this version can be imported into Rivo.
The import should start and you should see your customers now appear with their points balances on the Customers page. If anywhere along the way you need a hand, start a chat with our team and we'll make sure everything goes smoothly.
Checking the status of the import
To check the status of your CSV import, you can click here. Once the file is done processing, the status will change from Pending to Completed. Depending on the file size, uploads may take up to 1 hour. You can close the page and return later. Please keep files under 50MB for uploads for best performance.
💡 Pro Tip: If you need our CSV import file, you can click here to download it.
Need a hand with your move from Smile?
Contact our team to give you a hand with the import.