Migrating from Yotpo
To import your loyalty members from Yotpo, you'll need to get the CSV export of your loyalty members. Here are some instructions from their help center on how to export your Loyalty members, we've also outlined the steps below.
Open the Yotpo dashboard to the Customers page.
Click the Export button and Yotpo will email you a CSV file of your customers within a few minutes.
Next, navigate to the CSV Import page of your Rivo Loyalty dashboard.
Click Choose file and upload your Yotpo CSV file.
The import should start and you should see your customers now appear with their points balances on the Customers page. If anywhere along the way you need a hand, start a chat with our team and we'll make sure everything goes smoothly!
Checking the status of the import
To check the status of your CSV import, you can click here. Once the file is done processing, the status will change from Pending to Completed. Depending on the file size, uploads may take up to 1 hour. You can close the page and return later. Please keep files under 50MB for uploads for best performance.
💡 Pro Tip: If you need our CSV import file, you can click here to download it.
Need a hand with your move from Yotpo?
Contact our team to get help moving to Rivo.