Migrating from Growave
To import your loyalty members to our app from another Shopify app like Growave, you'll need a CSV export of your data from that app. Depending on the provider you're currently using, you can easily export your customers out. Growave has some instructions on how to export your Loyalty members here. We've also outlined the steps below.
Open the Growave dashboard the Rewards Analytics section and tap on the 'Create report' button
Select the items you'd like to export
Click 'Send' and the CSV will be sent to your email.
Next, navigate to the CSV Import page of your Rivo Loyalty dashboard.
Click Choose file and upload your Growave CSV file.
The import should start and you should see your customers now appear with their points balances on the Customers page. If anywhere along the way you need a hand, start a chat with our team and we'll make sure everything goes smoothly!
Checking the status of the import
To check the status of your CSV import, you can click here. Once the file is done processing, the status will change from Pending to Completed. Depending on the file size, uploads may take up to 1 hour. You can close the page and return later. Please keep files under 50MB for uploads for best performance.
💡 Pro Tip: If you need our CSV import file, you can click here to download it.
Need a hand with your move from Growave?
Contact our team to get help moving to Rivo.