Transferring and migrating your customers and points from Smile/Yotpo to Rivo Loyalty
Welcome to Rivo Loyalty! Rivo Loyalty is a Shopify Exclusive app, and our app connects to your Shopify Customer list in your Admin. If you're moving from another app and would like to import points balances and have all your customers carry over, read on! In this article, we'll walk through how to migrate your current members to Rivo and keep their points balances. If you need any help along the way, our 24/7 support team responds on live chat within a minute and can help with anything along the way!
👀 New to the app? Welcome! Install the app and read our FAQs here. If you're migrating from another app, you can message our team and we'll give you hand!
In this article:
Migrating from Smile
To import your loyalty members to our app from another Shopify app like Smile, you'll need a CSV export of your data from that app. Depending on the provider you're currently using, you can easily export your customers out. Smile has some instructions on how to export your Loyalty members here. We've also outlined the steps below.
Open the Smile dashboard to the customers page.
Click the Export Customers button. Smile will email you a CSV file of your customers within a few minutes.
Next, navigate to the CSV Import page of your Rivo Loyalty dashboard.
Click Choose file and upload your smile CSV file.
The import should start and you should see your customers now appear with their points balances on the Customers page. If anywhere along the way you need a hand, start a chat with our team and we'll make sure everything goes smoothly!
💡 Tip: If you need our CSV import file, you can click here to download it.
Migrating from Yotpo
To import your loyalty members from Yotpo, you'll need to get the CSV export of your loyalty members. Here are some instructions from their help center on how to export your Loyalty members, we've also outlined the steps below.
Open the Yotpo dashboard to the Customers page.
Click the Export button and Yotpo will email you a CSV file of your customers within a few minutes.
Next, navigate to the CSV Import page of your Rivo Loyalty dashboard.
Click Choose file and upload your Yotpo CSV file.
The import should start and you should see your customers now appear with their points balances on the Customers page. If anywhere along the way you need a hand, start a chat with our team and we'll make sure everything goes smoothly!
Migrating from another Shopify app
To get your CSV export file from Loyalty Lion, Stamped, Growave, or another app, read on below.
💡 Pro Tip: See our overview on using CSV files with Rivo Loyalty
Common questions
Will my customers still log in with the same email address and password?
Yes. Our app connects with the Shopify customers API, so the transition should be seamless.
I'm having trouble, can someone give me a hand?
Yes! We have 24/7 live chat support in our apps. Start a chat with our team and we'll be happy to help.
Can I manually adjust my customer's points instead?