Rivo

Welcome to <a href="https://apps.shopify.com/rivo-loyalty" rel="nofollow noopener noreferrer" target="_blank">Rivo Loyalty</a>! Rivo Loyalty is a Shopify Exclusive app, and our app connects to your <a href="https://shopify.com/admin/customers" rel="nofollow noopener noreferrer" target="_blank">Shopify Customer</a> list in your Admin. If you're moving from another app and would like to import points balances and have all your customers carry over, read on.

👀 New to the app? Welcome! <a href="https://apps.shopify.com/rivo-loyalty" rel="nofollow noopener noreferrer" target="_blank">Install the app</a> and read our FAQs <a href="https://help.rivo.io/en/articles/6666527-loyalty-rewards-referrals-faq">here</a>. If you're migrating from another app, you can message our team and we'll give you hand!

___________________________________________________________

To get your CSV export file from another app, read on below.

<a href="https://help.loyaltylion.com/en/articles/5367139-exports#h_593e39a7ce" rel="nofollow noopener noreferrer" target="_blank">To export your loyalty members from Loyalty Lion click here</a>

<a href="mailto:hello@stamped.io?subject=Loyalty" rel="nofollow noopener noreferrer" target="_blank">To export your loyalty members from Stamped, you'll need to email them at hello@stamped.io</a>

<a href="mailto:support@growave.io?subject=Loyalty" rel="nofollow noopener noreferrer" target="_blank">To export your loyalty members from Growave, you'll need to email them at support@growave.io</a>

<a href="https://help.marsello.com/hc/en-us/articles/900005273663-Exporting-your-Marsello-customer-database#how-to-export-your-entire-customer-database" rel="nofollow noopener noreferrer" target="_blank">To export your loyalty members from Marsello click here</a>

- <a href="https://help.loyaltylion.com/en/articles/5367139-exports#h_593e39a7ce" rel="nofollow noopener noreferrer" target="_blank">To export your loyalty members from Loyalty Lion click here</a>
- <a href="mailto:hello@stamped.io?subject=Loyalty" rel="nofollow noopener noreferrer" target="_blank">To export your loyalty members from Stamped, you'll need to email them at hello@stamped.io</a>
- <a href="mailto:support@growave.io?subject=Loyalty" rel="nofollow noopener noreferrer" target="_blank">To export your loyalty members from Growave, you'll need to email them at support@growave.io</a>
- <a href="https://help.marsello.com/hc/en-us/articles/900005273663-Exporting-your-Marsello-customer-database#how-to-export-your-entire-customer-database" rel="nofollow noopener noreferrer" target="_blank">To export your loyalty members from Marsello click here</a>

💡 Pro Tip: See our overview on <a href="https://help.rivo.io/en/articles/6671188-using-csv-files-with-rivo-loyalty">using CSV files with Rivo Loyalty</a>

If you need any help along the way, our 24/7 support team can help with anything along the way.

Will my customers still log in with the same email address and password?

Yes. Our app connects with the Shopify customers API, so the transition should be seamless. Your customers will use the same login they use on your store /account. 

I'm having trouble, can someone give me a hand?

Yes! We have 24/7 live chat support in our apps. Start a chat with our team and we'll be happy to help. 

Can I manually adjust my customer's points instead?

Yes! <a href="https://help.rivo.io/en/articles/6670974-adjusting-customers-points-balances">See this article for a rundown</a>.

If you're moving from another app, you need to import your balances and have all your customers transferred smoothly, read on.

Introduction

Choose a migration guide

Migrating from Smile

Migrating from Yotpo

Migrating from Stamped

Migrating from Loyalty Lion

Migrating from Growave

Migrating from another Shopify app

Common questions