Rivo

Points for signing up for your Loyalty program ensure a rewarding first experience for your members. Set up this Way to Earn to boost your customer acquisition strategy and inspire brand loyalty from the very first click!

✨ This feature is available on all paid plans

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This Way to Earn points is intended for stores that use the <a href="https://help.shopify.com/en/manual/customers/customer-accounts/classic-customer-accounts" target="_blank" rel="nofollow noopener noreferrer">classic customer account version</a> in their store. When a customer visits the online store and enables an account, the rule is triggered. The sign-up points are added to their balance and their Loyalty Status in Rivo changes to member.

💡 Find out more: Check out our <a href="https://help.rivo.io/en/articles/7885491-managing-customer-accounts-for-your-loyalty-program">guide</a> on classic and new customer accounts from Shopify.

Setting up the 'Sign up' Way to Earn

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From the Rivo Dashboard, go to Programs &gt; Points

Find the Sign up Way to Earn under the Earning Points section

In Earning Value, enter the points customers will earn when they enable a customer account

Optional: Use the default icon or upload a custom icon for your custom action for a more personalized look

Make sure that the Status is <code>ON</code>.

1. From the Rivo Dashboard, go to Programs &gt; Points
2. Find the Sign up Way to Earn under the Earning Points section
 Sign Up earning rule settings
3. Click Edit
4. In Earning Value, enter the points customers will earn when they enable a customer account

5. Optional: Use the default icon or upload a custom icon for your custom action for a more personalized look
6. Make sure that the Status is <code>ON</code>.
7. Click Save.

To edit the text for the 'Sign up' earning rule, please follow the instructions below.

Go to Branding &gt; Translation

Find the General sign up field and enter the text in the present tense

Find the General signed up field and enter the text in the past tense

1. Go to Branding &gt; Translation
2. Find the General sign up field and enter the text in the present tense
3. Find the General signed up field and enter the text in the past tense
4. Click Save.

📝 Note: These options replace the default text across the on-site displays and on emails.

Use our Reward Past Actions feature to award customers with points for prior sign-ups before the app installation.

Go to Settings &gt; Reward Past Actions

Click the Reward Past Actions button

Confirm the action by clicking Continue.

1. Go to Settings &gt; Reward Past Actions
2. Click the Reward Past Actions button
3. Confirm the action by clicking Continue.

📝 Important Note: Make sure to disable the 'Place an order' if you only want to reward prior sign-ups.

Can I delete the 'Sign up' Way to Earn?

No, but you can turn the rule off. This will prevent new customers from earning points after they enable the account.

Can't find the answers to your questions here? Please reach out to our live chat support team!

Introduction

How it works

Setting up the 'Sign up' Way to Earn

Translating the text

Rewarding prior sign-ups

Common questions