Introduction
Points for signing up for your Loyalty program ensure a rewarding first experience for your members. Customers can sign up through multiple convenient methods including the modern account widget, social logins, and email verification. Set up this Way to Earn to boost your customer acquisition strategy and inspire brand loyalty from the very first click!
✨ This feature is available on all paid plans
How it works
Customers can sign up for your loyalty program through several convenient methods. When they complete the sign-up process, points are automatically added to their balance and their Loyalty Status in Rivo changes to member. Sign-up methods include:
Account Widget: The primary sign-up method through the loyalty account slideout that appears on your store
Email Verification: Secure sign-up using a 4-digit code sent via email
Social Login: Quick sign-up using Google, Apple, or Shop Pay credentials
Classic Customer Accounts: Traditional Shopify account creation for stores using classic customer account version
Multipass Integration: Seamless single sign-on for Shopify Plus stores
💡 Find out more: Check out our guide on classic and new customer accounts from Shopify.
Account Widget Sign-up Experience
Most customers will sign up through the loyalty account widget, which provides a modern, streamlined experience:
The account widget appears as a slideout panel on your store
Customers enter their email address to begin the sign-up process
They receive a 4-digit verification code via email for secure account creation
Once verified, they immediately see their points balance and available rewards
The widget integrates seamlessly with your store's design and branding
Optional SMS marketing subscription checkbox may appear during sign-up
Available Sign-up Methods
Email Verification (One-Time Code)
The default sign-up method where customers:
Enter their email address in the account widget
Receive a 4-digit verification code via email
Enter the code to complete account creation
Can opt-in to email marketing during the process
Social Login Options
Customers can sign up quickly using their existing accounts:
Google Sign-In: Use their Google account credentials for instant sign-up
Apple Sign-In: Sign up with Apple ID, including privacy protection options
Shop Pay: Use their Shop Pay account for seamless sign-up experience
Multipass Integration
For Shopify Plus stores, customers can experience seamless sign-up through:
Automatic account linking between Shopify and loyalty program
Single sign-on experience across your store and loyalty features
No separate login required once authenticated with Shopify
SMS Marketing Integration
During sign-up, customers may see an option to subscribe to SMS marketing:
Optional checkbox to receive text messages with updates and offers
Clear terms and conditions about message frequency and opt-out options
Separate from email marketing preferences
Customers can manage SMS preferences in their account settings
📝 Note: SMS marketing integration is optional and can be configured in your account widget settings.
Setting up the 'Sign up' Way to Earn
Go to Loyalty > Points
Find the Sign up Way to Earn under the Earning Points section
Click Edit
In Earning Value, enter the points customers will earn when they enable a classic customer account
Optional: Use the default icon or upload a custom icon for your custom action for a more personalized look
Make sure that the Status is
ON.Click Save.
Customization Options
You can customize the sign-up experience to match your brand:
Visual Design: Colors, fonts, button styles, and widget placement
Text and Messaging: Welcome messages, button labels, and instructions
Language Support: Translate all sign-up text for international customers
Login Methods: Enable or disable specific sign-up options (Google, Apple, Shop Pay)
Marketing Preferences: Configure email and SMS opt-in options
Translating the text
To edit the text for the 'Sign up' earning rule, please follow the instructions below.
Go to Branding > Translation
Click the Points tab
Find the General sign up field and enter the text in the present tense
Find the General signed up field and enter the text in the past tense
Click Save.
📝 Note: These options replace the default text across the on-site displays and on emails.
Troubleshooting Sign-up Issues
When Customers Can't Receive Verification Codes
If customers have trouble receiving email verification codes:
They can try alternate login methods if enabled
Check spam/junk folders for the verification email
Use social login options (Google, Apple, Shop Pay) as alternatives
Contact support for manual account creation assistance
Alternative Sign-up Methods
When primary sign-up methods aren't working, customers can:
Try a different email address
Use social login instead of email verification
Access the traditional Shopify account creation page
Contact customer support for assistance
💡 Tip: Enable alternate login methods in your account widget settings to provide customers with backup options when they encounter issues.
Privacy and Security
The sign-up process is designed with customer privacy in mind:
Email verification ensures account security
Social logins use secure OAuth protocols
Apple Sign-In includes privacy protection features
Customer data is handled according to privacy policies
Marketing opt-ins are clearly disclosed and optional
Rewarding prior sign-ups
Use our Reward Past Actions feature to award customers with points for prior sign-ups before the app installation.
Go to Settings > Reward Past Actions
Click the Reward Past Actions button
Confirm the action by clicking Continue.
📝 Important Note: Make sure to disable the 'Place an order' if you only want to reward prior sign-ups.
Common questions
Can I delete the 'Sign up' Way to Earn?
No, but you can turn the rule off. This will prevent new customers from earning points after they enable the account.
What's the difference between the account widget and traditional Shopify accounts?
The account widget provides a modern, loyalty-focused experience that integrates directly with your rewards program. Traditional Shopify accounts work too, but the widget offers better customer experience and more sign-up options.
Can customers sign up without creating a Shopify account?
The loyalty program integrates with Shopify's customer system, so a customer record is created. However, the process is streamlined through the account widget and doesn't require customers to go through traditional account creation pages.
What happens if a customer signs up multiple times?
The system prevents duplicate accounts by email address. If a customer tries to sign up with an existing email, they'll be directed to sign in instead.
Can I customize which sign-up methods are available?
Yes, you can enable or disable specific sign-up methods like Google, Apple, or Shop Pay login based on your preferences and customer needs.
Do customers need to verify their email to earn sign-up points?
Yes, email verification is typically required to complete the sign-up process and earn points. This ensures account security and prevents abuse.
Can customers change their marketing preferences after signing up?
Yes, customers can manage their email and SMS marketing preferences through their account settings in the loyalty widget.
Can't find the answers to your questions here? Please reach out to our live chat support team!