Rivo

Learn how the Reward value rate is calculated in your Points settings, why the default setup starts around 5%, and how to adjust it.

Understanding Default Reward Value Rate in Points Settings

Import past points or credits activity with CSV so balances are rebuilt from your imported transaction history.

Import Historical Points or Credits Transactions

Protect your points economy with built-in safeguards for earning limits, duplicate prevention, delayed approvals, exclusions, and more.

Loyalty fraud prevention tools

Make it easy for your customers to share their referral link by adding it directly to their customer account

Touchpoint: Show a customer's referral link on the account page

Start here to learn all about how to set up your Points Program with Rivo

Getting Started with the Points Program

Extend your loyalty program scope by enabling earning and spending points with Shopify POS

Shopify POS integration: Earn and spend points in-store

Adjust your customers' balances by adding or substracting points in your Rivo Loyalty Program.

Adjusting customers' points balances

James Dohm

Stuart Chaney

Laurence Leech

Start a loyalty program in minutes to reward your customers

Loyalty Programs

Set up Community Challenges so customers can upload photos, earn points, and move through your review workflow.

Community Challenges: How to Set Up Photo-Upload Earning Rules

Learn how receipt scanning works in Rivo, how points are awarded, and when Subtotal is the better fit for automated retail purchase tracking

How receipt scanning works

Let customers earn points by uploading receipts from in-store purchases or submitting challenge photos, with a built-in review workflow for your team.

Photo & Receipt Uploads

Reward customers with points for enabling classic customer accounts

Sign up

Learn about the daily photo upload limit for photo challenge earning rules

Photo Challenge: Daily Upload Limit

Reward your customers with points for every purchase made in your store

Place an order

Celebrate your customers' birthdays by rewarding them with loyalty points

Birthday Points

Give your customers points for writing product reviews

Post a product review

Create Ways to Earn that fit your unique business needs with Rivo Custom Actions

Getting Started with Custom Actions

Award points to your members for visiting a URL

Visit a URL

Add a custom earning value to give customers an extra incentive to engage more deeply with your Loyalty program

Custom Ways to Earn for VIP Tiers

Add custom text and click actions for Rivo's native ways to earn

Ways to Earn Advanced Settings

Reward customers with points on their loyalty anniversary to boost engagement and long-term brand loyalty

Celebrate Loyalty Anniversary

Boost loyalty by awarding extra points for products in select collections with collection multipliers for orders.

Place an Order Collection Multipliers

Run limited-time bonus point campaigns to boost engagement and drive sales by offering multiplied points on your Ways to Earn.

Bonus Campaigns

Set customer eligibility to 'All' for backwards compatibility with subscription apps

Change reward customer eligibility

Ana Rincon

Ways to Earn

Boost your sales by enabling points for Social Media in your Rivo Loyalty Program.

Social Media Ways to Earn: Overview

Engage the TikTok audience. Configure Rivo's way to earn to incentivize TikTok follows.

Follow on TikTok

Guide to set up Instagram follows in Rivo. Boost brand visibility & connect with your audience.

Follow on Instagram

Reward trust on Facebook. Steps to set up Rivo's 'Like Page' points, fostering deeper connections.

Like page on Facebook

Drive traffic & sales with Facebook. Set up Rivo's way to earn to encourage link shares.

Share link on Facebook

Elevate brand engagement on Twitter. Guide to rewarding followers with Rivo's loyalty points.

Follow on Twitter

Maximize brand reach with Rivo. Learn how to incentivize customers to share your link on Twitter.

Share link on Twitter

Social Media Ways to Earn

Here's how you can set up your Rewards for your Points and Referrals programs.

Getting Started with Rewards

Return points or credits used on rewards when an order is refunded, partially refunded, or voided in Shopify.

Automatically refund redeemed rewards on refunded or canceled orders

Extend an expired reward code for a customer so they can use it again without redeeming points a second time.

Reissue Expired Rewards

Set up gift cards in Rivo, including points-based gift card rewards and virtual gift card purchases through your customer experience.

Gift Cards Overview and Setup

Learn what happens when you switch Free Product rewards between Discount Codes and Shopify Functions, and how existing rewards behave.

Switching Free Product rewards between Discount Codes and Shopify Functions

Take your Loyalty program to the next level by adding a Free Product.

Free Product Reward

Encourage your customers' engagement by adding an expiration date to your rewards in the Rivo Loyalty program.

Reward Expiration

Adding back points to your customers' account to enhance your customers freedom on how to spend rewards.

Revoke redeemed rewards

Create discount rewards that work for one-time purchases and subscriptions

Change purchase type for discount rewards

Combine and stack multiple discounts on a single order using Rivo discount combinations

Rivo discount combinations and stacking

Customize Rivo's Discount Code Prefixes

Set up Free Shipping as a reward in your loyalty program.

Free Shipping Reward

Give customers a percentage discount on their entire order to boost sales and encourage repeat purchases.

Percentage Off Reward

Give customers a fixed dollar amount off their order to drive conversions and reward loyalty.

Fixed Amount Discount Reward

Ways to Redeem

Set up points expiration to keep your loyalty program active and engaged. Choose between per-event or bulk expiry, configure activity rules, and manage expiry notifications.

Points Expiry

Automatically return points or credits used on rewards when an order is refunded, partially refunded, or voided.

Refund redeemed rewards on order cancellation

Learn how Rivo adjusts earned points or credits when Shopify orders are edited after purchase and refunds are applied.

Order edit refunds and points adjustments

Setting to determine who can be eligible for your Loyalty program

Program participants

Exclude products from your Loyalty program to prevent customers from earning points for specific items

Excluding orders by tag, products by ID and adding points delays

Determine whether your in-store and online orders qualify for customer rewards

Set the order channels to reward customers

When a customer redeems points or credits for a discount code in Rivo, there are two possible behaviors for when those points are actually removed from their balance.

Deduct On Order Placed (DOOP) Mode Explained

Points Programs Settings

Integrations

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