This guide walks you through how to connect your Bazaarvoice reviews with Rivo, so customers automatically earn loyalty points whenever they leave a product review.
What is the Bazaarvoice Integration?
With this integration, customers who submit product reviews through Bazaarvoice can be rewarded with loyalty points in your Rivo program. It’s a simple way to encourage more reviews, build trust and social proof, and keep your loyalty members engaged.
Prerequisites
Before setting things up, make sure you have:
An active Bazaarvoice account with API access
The Rivo Loyalty Program enabled on your Shopify store
The Bazaarvoice Reviews & Photos app installed from the Shopify App Store
Setting Up the Integration
Step 1: Install the Bazaarvoice App
Download and install the Bazaarvoice Reviews & Photos app from the Shopify App Store.
Step 2: Connect Bazaarvoice in Rivo
In your Rivo dashboard, go to Integrations.
Scroll to the Reviews & UGC section and select Bazaarvoice.
Enter your Bazaarvoice API credentials (API Key and Secret Key).
Click Save to connect.
Step 3: Create an Earning Rule
Now, set up how points are awarded:
Go to Loyalty > Ways to Earn in your Rivo dashboard.
Add a new earning rule.
Choose Integration Partner: Bazaarvoice.
Set the trigger to Review Complete.
Decide how many points customers earn per review.
How It Works
Once connected, the integration:
Syncs review data from Bazaarvoice.
Matches reviews to your customers based on their email address.
Automatically awards points according to your earning rule.
All of this happens in real time, so customers see their rewards immediately after leaving a review.
Managing the Integration
Check Status: From the Rivo dashboard under Integrations, you’ll see whether the Bazaarvoice connection is active.
Enable/Disable: Use the toggle switch to temporarily pause the integration without deleting your setup.
Remove Integration: Click Remove Integration if you want to fully disconnect Bazaarvoice from Rivo.
Troubleshooting
Here are some common issues and fixes:
Invalid API Credentials: Double-check your API key and secret key.
No Points Awarded: Make sure you’ve set up an earning rule for reviews.
Customer Not Found: Ensure the customer’s email in Bazaarvoice matches the email in your Shopify store.
Getting Help
Need more detail? Check out our full Bazaarvoice setup guide or reach out to Rivo support for hands-on assistance.