What Is the Bazaarvoice Integration?
With this integration, customers who submit product reviews through Bazaarvoice can be rewarded with loyalty earnings in your Rivo program. It’s a simple way to encourage more reviews, build trust and social proof, and keep your loyalty members engaged.
Prerequisites
Before setting things up, make sure you have:
An active Bazaarvoice account.
The Rivo Loyalty program enabled on your Shopify store.
Setting Up the Integration
Step 1: Request API credentials
Email [email protected] to request API keys for the Rivo integration.
Step 2: Connect Bazaarvoice in Rivo
In your Rivo dashboard, go to Integrations.
Scroll to the Reviews & UGC section and select Bazaarvoice.
Enter your Bazaarvoice API credentials (API Key and Secret Key).
Click Save to connect.
Step 3: Create an earning rule
Now, configure how points are awarded:
Go to Loyalty > Ways to Earn in your Rivo dashboard.
Add a new earning rule.
Choose Integration Partner: Bazaarvoice.
Set the trigger to Review Complete.
Decide how many points customers earn per review.
How It Works
Once connected, the integration:
Syncs review data from Bazaarvoice.
Matches reviews to your customers based on their email address.
Automatically awards points according to your earning rule.
All of this happens in real time, so customers see their rewards immediately after leaving a review.
Managing the Integration
Check Status: From the Rivo dashboard under Integrations, you’ll see whether the Bazaarvoice connection is active.
Enable/Disable: Use the toggle switch to temporarily pause the integration without deleting your setup.
Remove Integration: Click Remove Integration if you want to fully disconnect Bazaarvoice from Rivo.
Troubleshooting
Here are some common issues and fixes:
Invalid API Credentials: Double-check your API key and secret key.
No Points Awarded: Make sure you’ve set up an earning rule for reviews.
Customer Not Found: Ensure the customer’s email in Bazaarvoice matches the email in your Shopify store.
Getting Help
Need more detail? Please reach out to Rivo support for hands-on assistance.