Introduction
With the 'Reward Past Actions' feature, you have the ability to retroactively award points to your customers for specific actions: 'Sign up' and 'Place an order.' This ensures that your customers receive points for their past interactions with your store, even before you installed the app. It's a seamless way to credit customers for their loyalty by automatically granting them points based on their historical purchases.
How to reward for past actions
This is a one-time bulk operation that allows you to retroactively grant points to all your customers for their past Sign Up and Order actions prior to installing the app. Here's an example to illustrate its functionality: Let's consider a customer who created an account on your store 6 months before you installed Rivo Loyalty and placed one order. Assuming you have set the points at 100 for 'Sign up' and 200 for 'Place an order', running the Reward Past Actions feature would automatically award this customer 300 points.
To award points for past actions, follow these simple steps:
Open your Loyalty Dashboard and navigate to the Settings section.
Select the option for Reward Past Actions or click on this link.
Click the Reward for Past Actions button.
Confirm your action by clicking the Confirm button when prompted.
Once you click the button, the points will be processed in the background, ensuring a seamless experience for you and your customers. 👍
💡 Pro Tip: Make sure you're happy with the points amounts for both 'Sign Up' and 'Place an Order' Ways to Earn before you run the operation
How it works
Before running the 'Reward Past Actions' feature, it's important to keep the following information in mind:
Backfilling Points: The app can only retroactively grant points for the 'Sign Up' and 'Place an Order' ways to earn.
Enabled Ways to Earn: Points will only be awarded if the 'Sign Up' and/or 'Place an Order' ways to earn are currently enabled in your Loyalty program.
Points for Members and Guests: Members, or customers who have an account, will be awarded points for both 'Sign Up' and orders, if applicable. Guests, or customers who do not have an account, will be awarded points for orders only if applicable.
Order Information Display: It's important to note that the order information for the awarded points won't be displayed under the customer profile's 'Recent Orders' section. Instead, points earned through past actions will be visible in the customer's 'Program Activity' section.
Note: The Reward Past Actions function will run successfully, regardless of whether your Points Program is enabled or disabled.
Common questions
Do my current customers get sent an email letting them know they have more points?
No, however when a customer does earn points on your website through purchases or referrals an email will be automatically sent if your emails are enabled.
Can we backfill just the 'Sign Up' and not the 'Place an Order' ways to earn?
Yes, Before you click the 'Reward for Past Actions' button in the Settings, make sure that only the 'Sign Up' is enabled and the 'Place and order' is disabled on your Points Program.
I made a mistake and want to undo this operation, what can I do?
Please reach out to us at [email protected] and we can reset this operation on the backend for you.