Rivo

Connect Rivo and Bloomreach to sync loyalty profile data and trigger loyalty-based events for campaigns and automations.

To connect Rivo with Bloomreach, add these three credentials from Bloomreach:

- Project Token
- API Key
- API Secret

When the integration is connected and enabled, Rivo can sync profile data and send supported events to Bloomreach.

💡 Tip: API credential locations can vary by Bloomreach account and UI version. If you can’t find them, check Bloomreach’s current API credential documentation in your project settings.

Rivo syncs standard customer fields and Rivo-specific fields.

- <code>first_name</code>
- <code>last_name</code>
- <code>phone</code>

You can run a customer sync from the Bloomreach integration page in Rivo.

Use Sync Customers to queue a profile sync for existing customers.

The button is temporarily disabled for about 1 hour after a sync is initiated.

- Use Sync Customers to queue a profile sync for existing customers.
- The button is temporarily disabled for about 1 hour after a sync is initiated.

Event names are sent with a <code>rivo_</code> prefix.

<code>rivo_notification_points_expiry_warning</code> (first reminder)

<code>rivo_notification_points_expiry_last_chance</code> (final reminder)

- <code>rivo_points_earned</code>
- <code>rivo_notification_points_expiry_warning</code> (first reminder)
- <code>rivo_notification_points_expiry_last_chance</code> (final reminder)

<code>rivo_notification_reward_expiry_warning</code> (first reminder)

<code>rivo_notification_reward_expiry_last_chance</code> (final reminder)

- <code>rivo_reward_redeemed</code>
- <code>rivo_notification_reward_expiry_warning</code> (first reminder)
- <code>rivo_notification_reward_expiry_last_chance</code> (final reminder)

<code>rivo_customer_moves_up_a_tier</code>

<code>rivo_customer_moves_down_a_tier</code>

- <code>rivo_customer_moves_up_a_tier</code>
- <code>rivo_customer_moves_down_a_tier</code>

- <code>rivo_referral_completed</code>
- <code>rivo_advocate_signup</code>
- <code>rivo_referral_friend_claim</code>
- <code>rivo_referral_invite_friend</code>

<code>rivo_customer_account_activated</code>

- <code>rivo_customer_birthday</code>
- <code>rivo_customer_account_activated</code>
- <code>rivo_birthday_captured</code>

Merchants can enable or disable individual event triggers in the Rivo Bloomreach integration settings.

Bloomreach integration access depends on whether your current Rivo plan includes integrations.

Sync your Rivo loyalty data with Bloomreach

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Attribute name	Description	Example
`rivo_balance`	Current loyalty balance. Value can be either points or a 2-decimal currency amount (for store credit setups).	`1000` or `25.00`
`rivo_loyalty_status`	Customer loyalty status.	`member`
`rivo_referral_url`	Customer referral link.	`https://shop.com/?rivo_ref=abc`
`rivo_date_of_birth`	Birthday date value with year fixed to `1940`.	`1940-09-28`
`rivo_vip_tier_name`	Current VIP tier name (when VIP tiers are active for the shop).	`Gold`

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Synced profile attributes

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Event triggers sent to Bloomreach

Points

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