Introduction
Introducing Rivo's checkout extension designed to elevate the benefits of your loyalty program! Integrate each extension into the checkout process to empower customers to enjoy a seamless experience and make the most of their points.
✨ Checkout extensions are available to Shopify Plus Merchants who have upgraded to Checkout extensibility
Redeem Points extension
By integrating rewards redemption into the checkout, customers are enticed to explore and redeem more frequently, boosting their engagement and encouraging repeat purchases.
If the customer gets to the checkout page as a Guest, the extension will display a 'Log in' link to incentivize them to sign in or create a store account to enroll in your loyalty program
Once logged in, the page will show their Loyalty Points available and a dropdown where the customer can select the rewards they can redeem with their current balance
After the customer selects a reward, Rivo will deduct the points from the balance and generate a one-time discount code that will be automatically added to the order!
Known limitations
Customers can only redeem fixed rewards (Amount Discount and Percentage Off), Free Shipping rewards, and Free Product rewards
The dropdown will display rewards that can be redeemed within the customer's existing points
If the order does not comply with the reward TOS/conditions, the points will still be redeemed but the discount will not be added to the order.
Potential Loyalty Points extension
Showcasing potential Loyalty points at checkout gives your customers an extra incentive to complete a purchase and also explore the perks of your loyalty program, which is a strategic move to boost engagement and sales.
Both Members and Guests will be able to see the banner with the points amount they can earn for purchasing the products, and no actions need to be completed through this extension to receive said points.
Known limitations
It can only be added in the order summary, after all line items
It shows the basic calculation from the Points program. Shipping, taxes, and discounts are not factored into the points estimation at the moment.
💡 Find out more: Add a Potential Loyalty Points extension to your product pages so that your customers don't miss the advantage of your program.
How to install the extensions?
Go to your Shopify admin and click Settings > Checkout
In the Checkout customization section, click Customize next to the checkout that you want to edit
On the left side menu, click Add app block
Select the Rivo extension you would like to add
Optional: Drag and drop the Redeem Points extension to the location that best suits your needs
Save changes.
Translate your extensions
Go to Branding > Translation
Scroll down to the bottom of the page to find the section Checkout UI Redeem Points or Checkout UI Points Estimation
Edit the text
Save changes.
Common questions
Can I customize the extension?
At the moment, only the text of your extensions is editable. Please go to Translate your extensions.
My customer redeemed points by mistake. What can I do?
If your customer redeemed points but never paid the order with the discount, you can search for the customer in your Rivo admin and refund the points under the Program Activity section.
Where can I learn more about upgrading to Checkout extensibility?
To learn more you can check out this document from Shopify.