Rivo includes multiple safeguards to help protect your loyalty program from abuse. These tools reduce duplicate earnings, limit suspicious activity, and keep customer balances aligned with real order outcomes.
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This guide covers the loyalty-side protections. For referral-specific protections, see Referrals fraud prevention tools.

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You can limit how often a customer can earn from the same action. This helps prevent repeated farming of points from actions like custom actions, review events, and URL visits.
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Depending on the earning action, limits can be set by time period (for example: day, week, month, or year), calendar year, or lifetime.
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Birthday earning is protected separately so customers can only receive birthday points once per year.

Rivo checks for duplicate points events to help prevent accidental double-earning from retries or repeated submissions.
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If the same event details are submitted again, a second duplicate points entry is blocked.
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You can set an order earnings delay so points are recorded first and approved later. During the delay window, points are pending instead of immediately spendable.
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This gives your store time to handle cancellations, returns, or refund changes before points are finalized.
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Points-earned notifications are sent when earnings are approved, not while they are still pending.
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This helps prevent customers receiving “you earned points” messages for earnings that are later reversed.
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When qualifying orders are refunded or canceled, Rivo can automatically reverse related order earnings to keep balances accurate.
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These reversals appear in customer loyalty activity so your team can audit what changed and why.
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For order-specific configuration details, see Order edit refunds and points adjustments.
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You can exclude individual customers from program participation directly from customer management, or by using the Rivo Excluded Shopify customer tag.
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Excluded customers cannot participate in loyalty earning or redemption until restored.
If a customer was excluded through the Shopify Rivo Excluded tag, restore access by removing that tag in Shopify.
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For step-by-step exclusion instructions, see Excluding a customer from your referral program (this applies to both referrals and loyalty).
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You can enable points expiration to reduce long-term hoarding and keep your program active.
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For full setup and strategy guidance, see Points Expiry.
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Rivo applies validation to sensitive balance changes and records manual and CSV balance activity in transaction history.
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That gives your team clear visibility into where adjustments came from and helps reduce balance manipulation risk.
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For operational how-to steps, see:

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Each redemption generates a unique discount code. Codes are tied to the redemption and follow the reward’s usage rules and expiry settings.
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This reduces sharing abuse and keeps redemptions traceable.
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Loyalty earning and redemption depend on customer eligibility status. Excluded customers are blocked from participating.
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You can control participation using your Program participants settings, including whether your program is member-only or includes all customers.
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For full eligibility behavior across classic and new customer accounts, see Program participants.

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Do these tools replace referral fraud protections?
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No. This article covers loyalty protections only. Referral safeguards are documented separately in Referrals fraud prevention tools.
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Can I manually override an automatic protection?
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Some protections are automatic, while others are configurable through your loyalty settings. You can also manually exclude or restore customers when needed.
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Will customers see pending points right away?
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Customers can see activity, but pending order earnings are not finalized until approved.