Introduction
Free Products are enticing incentives that can elevate customer loyalty and transform your brand's customer experience. In this article, you'll learn how to implement Free Product rewards within the Loyalty program.
✨ Advanced Rewards are available on the Scale and Plus plans. See pricing →
Creating a Free Product reward
Go to the program where you would like to add the reward. In this example, we will use the Referrals program.
From the Dashboard, go to Programs > Points
Under Redeeming Points, click Add Another Reward
Select Free Product
Edit the reward to your preferences:
Reward title
Product (select the product to use as a free product reward)
Reward
Point amount — How many points to redeem the reward.
Discount — How much discount does this reward give.
Purchase Type
Reward can be used for one-time purchases only.
Reward can be used for subscriptions only.
Reward can be used for both one-time purchases and subscriptions.
Reward Expiration: Set issued rewards to expire after a certain amount of time (you can set the expiration time to a minimum of 1 month and a maximum of 24 months)
Custom icon
When you're happy with it, click Save.
📝 Important Note: This discount will only apply if the selected product is in the customer's cart.
Free Product across the programs
Stores can leverage Free Product rewards within their Loyalty program, tailoring them to align with their brand's strategy and other essential factors.
Points Program: Add Free Shipping as a redemption option in the Referral Program. Members can use their points for free shipping.
Referral program: You can offer free shipping to referred friends upon their first purchase as an incentive. Additionally, advocates who complete a referral can also enjoy free shipping rewards
VIP Program: Members can enhance their experience by receiving exclusive free shipping benefits as part of upgrading to a higher tier
💡 Find out more: Check out how to set advanced rewards for your VIP Tiers here.
Common questions
Can I set the advanced reward to be combined with other discounts?
Yes! You can follow our step-by-step guide on Rivo discount combinations and stacking.