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Advanced rewards

Take your Loyalty program to the next level by adding Free Product and Free Shipping rewards

Laurence Leech avatar
Written by Laurence Leech
Updated over a week ago

Introduction

Free Shipping and Free Products are enticing incentives that can elevate customer loyalty and transform your brand's customer experience. In this article, you'll learn how to implement the discounts within the Loyalty program.

✨ Advanced Rewards are available on the Scale and Plus plans. See pricing →


Advanced rewards across the programs

Stores can leverage advanced rewards within their Loyalty program, tailoring them to align with their brand's strategy and other essential factors.

  • Add Free Shipping and Free Product as Ways to Redeem within the Points program. If a member has enough points, they will be able to spend them on the reward

  • As an incentive within the Referral program, you can consider offering Free Shipping or Free Product as rewards for referred friends upon their first purchase. Additionally, advocates completing a referral can consistently enjoy the advanced rewards too

  • VIP Program members can enhance their experience by receiving exclusive advanced rewards as part of the benefits associated with upgrading to a higher tier.


Creating a Free Shipping reward

Go to the program where you would like to add the reward. In this example, we will use the Points program.

  1. Go to Programs > Points

  2. Under Redeeming Points, click Add Another Reward

  3. Select Free Shipping

    List of Ways to Redeem
  4. Edit the reward to your preferences:

    Free Shipping settings
    1. Reward title

    2. Points amount

    3. Set a maximum shipping amount this reward can be applied to

    4. Minimum cart requirement

    5. Set issued rewards to expire after a certain amount of time (you can set the expiration time to a minimum of 1 month and a maximum of 24 months)

    6. Custom icon

  5. When you're happy with it, click Save.

Reward settings per program

Program

Settings

Points

• Reward title

• Points required to spend

• Maximum shipping amount (optional)
• Minimum cart requirement (optional)

• Reward expiration (optional)

• Custom icon (optional)

Referrals

• Reward title

• Maximum shipping amount (optional)
• Minimum cart requirement (optional)

• Reward expiration (optional)

• Custom icon (optional)

VIP

• Reward title

• Maximum shipping amount (optional)
• Minimum cart requirement (optional)

• Reward expiration (optional)

• Custom icon (optional)


Creating a Free Product reward

Go to the program where you would like to add the reward. In this example, we will use the Referrals program.

  1. Go to Programs > Referrals

  2. Under Referral Rewards, you'll see the Referred Friend Reward and Advocate Reward options. You have the flexibility to add the reward to either one or both categories

  3. Click Add Reward

  4. Select Free Product

    List of Advocate Rewards
  5. Edit the reward to your preferences:

    Free Product settings
    1. Reward title

    2. Product

    3. Discount (the app will set the discount value to the price of the product automatically)

    4. Set issued rewards to expire after a certain amount of time (you can set the expiration time to a minimum of 1 month and a maximum of 24 months)

    5. Custom icon

  6. When you're happy with it, click Save.

📝 Important Note: This discount will only apply if the selected product is in the customer's cart.

Reward settings per program

Program

Settings

Points

• Reward title

• Select product

• Points required to spend

• Discount value

• Reward expiration (optional)

• Custom icon (optional)

Referrals

• Reward title

• Select product

• Discount value

• Reward expiration (optional)

• Custom icon (optional)

VIP

• Reward title

• Select product

• Discount value

• Reward expiration (optional)

• Custom icon (optional)

💡 Find out more: Check out how to set advanced rewards for your VIP Tiers here.


Common questions

Can I set the advanced reward to be combined with other discounts?

Yes! You can follow our step-by-step guide on Rivo discount combinations and stacking.

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