✨ Shopify Flow is required for this integration, which is available to merchants on the Shopify, Advanced, or Shopify Plus plan
Overview
Rewarding customers for writing Okendo product reviews is a powerful way to boost engagement and collect valuable social proof for your store. This integration allows you to automatically award loyalty points to customers when they submit reviews through Okendo.
Create the Way to Earn in Rivo
From your Loyalty dashboard, go to Programs > Points.
Select Add Another Way to Earn > Post a product review.
Select Okendo from the dropdown.
Enter the points amount you wish to award for each review.
Optional: Add a limit to how many times each customer can earn points for leaving a review. Setting a frequency limit (e.g., once per week) can help prevent review farming while still encouraging genuine feedback.
Click Save and make sure the status is set to On.
Create the Workflow in Shopify Flow
Once you've followed the quick steps above to create your new Way to Earn, you'll need to create the workflow in Shopify Flow that will alert our app when a customer writes a review on Okendo.
From your Shopify admin, go to Apps > Shopify Flow and click Create Workflow.
Click Select a trigger and select Okendo Review Created from Okendo: Product Reviews & UGC's available triggers.
Next, click Output > Action and select Add Points for a Review from Rivo's available actions.
In the Customer Identifier field, use the variable
##{{email}}Optional steps:
Enter a Points Amount Override: This will override the amount that you have set in the app. This is useful if you want to award different point values based on review content or length.
Check the Skip Email option: Checking this means customers won't receive an email about their points if you have enabled 'Points Earned' email notification in Rivo.
Click Turn on workflow.
Testing Your Integration
After setting up both sides of the integration, it's a good idea to test that everything is working correctly:
Submit a test review in Okendo using a customer email that exists in your store.
Check that customer's account in Rivo to verify the points were awarded.
Verify that the points transaction appears in the customer's activity history with "Review" as the source.
Common Questions
Will the app award points to all my customers?
By default, Rivo awards Loyalty points to Members only. However, you could change the Points program participation in your settings. Please check out Change Points program participants for more information.
Can I connect to different reviews apps?
Yes, you can see all our current review app integrations from here.
What happens if a customer leaves multiple reviews?
This depends on the frequency limits you set. If you set a limit (e.g., once per day), the customer will only receive points for the first review within that time period. If you don't set a limit, they'll receive points for every review they submit.
Will customers receive points for reviews that need moderation?
Points are awarded when the review is created in Okendo. If you use moderation in Okendo, you may want to consider only triggering the workflow after review approval instead of at creation.