✨ Shopify Flow is required for this integration, which is available to merchants on the Shopify, Advanced, or Shopify Plus plan
Create the Way to Earn in Rivo
From your Loyalty dashboard, go to Programs > Points.
Select Add Another Way to Earn > Post a product review.
Select Reviews.io from the dropdown.
Enter the points amount you wish to award.
Optional: Add a limit to how many times each customer can earn points for leaving a review. This helps prevent abuse and ensures fairness in your loyalty program.
Click Save and make sure the status is set to On.
Create the Workflow in Shopify Flow
Once you've followed the quick steps above to create your new Way to Earn, you'll need to create the workflow in Shopify Flow that will alert our app when a customer writes a review on REVIEWS.io.
From your Shopify admin, go to Apps > Shopify Flow and click Create Workflow.
Click Select a trigger and select New REVIEWS.io Product Review from REVIEWS.io's available triggers. You can also use other specific triggers based on your needs (see the complete list below).
Next, click Output > Action and select Add Points for a Review from Rivo's available actions.
In the Customer Identifier field, use the variable ##{{reviewerEmail}}
Optional steps:
Enter a Points Amount Override: This will override the amount that you have set in Rivo
Check the Skip Email option: Checking this means customers won't receive an email about their points if you have enabled 'Points Earned' email notification in Rivo
Click Turn on workflow.
List of triggers available for REVIEWS.io
New Negative REVIEWS.io Company Review: A new negative company review has been submitted on REVIEWS.io
New Negative REVIEWS.io Product Review: A new negative product review has been submitted on REVIEWS.io
New Positive REVIEWS.io Company Review: A new positive company review has been submitted on REVIEWS.io
New Positive REVIEWS.io Product Review: A new positive product review has been submitted on REVIEWS.io
New REVIEWS.io Company Review: A new company review has been submitted on REVIEWS.io
New REVIEWS.io Product Review: A new product review has been submitted on REVIEWS.io (Recommended)
New REVIEWS.io review with Images: A new review with one or more images has been submitted on REVIEWS.io
New REVIEWS.io review with Videos: A new review with one or more videos has been submitted on REVIEWS.io
Common Questions
Will the app award points to all my customers?
By default, Rivo awards Loyalty points to Members only. However, you could change the Points program participation in your settings. Please check out Change Points program participants for more information.
Can I connect a different reviews app?
Yes, you can see all our current integrations from here.
Will frequency limits affect all my review apps?
No, frequency limits are specific to each Way to Earn. If you set a limit for REVIEWS.io reviews, it won't affect points earned from other review apps like JudgeMe or Okendo.
What happens if a customer leaves multiple reviews?
If you've set a frequency limit (e.g., 1 review per day), customers will only earn points for the first review within that time period. Additional reviews won't earn points until the time period resets.
Can I see which customers have earned points for reviews?
Yes, you can view a customer's points history in their profile, which shows all points earned including those from REVIEWS.io reviews.