Rivo

Configure the rewards and perks your members receive, including points, discounts, free shipping, and exclusive access

Setting Up Membership Tier Benefits

Learn how to cancel, pause, and resume memberships, including immediate vs. end-of-period cancellation options and pause cycle settings.

Managing Member Cancellations, Pauses, and Resumes

Learn how Rivo automatically retries failed membership payments, notifies members, and how to customize your retry schedule.

Failed Payment Recovery and Dunning

Learn how to enroll customers into membership tiers, set up automatic enrollment, import enrollments via CSV, and manage enrollment status from your admin.

Managing Member Enrollments

Learn how membership earning rules work, including signup, recurring, anniversary, and order-based earnings for each membership tier.

Membership Earning Rules

Learn how to configure billing intervals, rebill reminders, the rebill attempt schedule, and failed payment processing for your Rivo membership program.

Membership Billing and Payment Settings

Learn how to automatically enroll new customers into a free membership tier using the Default Tier Enrollment setting, and understand the two enrollment timing options.

Membership Programs - Auto-Enrollment Settings

Understand the Shopify customer tags Rivo applies for membership tiers, when each tag is added or removed, and how to use them in Shopify Segments and Flows.

Shopify Tags for Membership Tiers

Set up and customize membership signup, renewal reminder, payment failure, and cancellation emails so members always know what happens next.

Membership Email Notifications

Learn how to track membership performance, understand your key metrics, compare subscriber and non-subscriber behavior, and export enrollment data.

Membership Analytics and Reporting

Learn which membership lifecycle events Rivo can send to your connected marketing and automation tools, what data each event includes, and how to use them in flows.

Membership Integration Events

Rivo Memberships

Rivo Memberships Setup and FAQ

Personalize your membership page with custom text, colors, sections, and benefit displays to match your brand.

Customizing Your Membership Landing Page

Stuart Chaney

James Dohm

Grow Customer LTV with a memberships platform built for DTC brands

Membership Programs

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Rivo Website

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