Introduction
Rewarding customers for placing orders is a great foundation as it encourages initial and long-term engagement with your Loyalty program. Get your customers started with this Way to Earn points in every purchase.
✨ This feature is available on all paid plans
Setting up the 'Place an order' Way to Earn
This Way to Earn is one of the main drivers of customer engagement with your Loyalty & Rewards Program. You can reward a fixed amount of points for this earning method, or incremented points based on the amount spent. Choose the best fit for your store and you can always adjust later as your program grows.
From the Rivo Dashboard, go to Programs > Points
Click Edit on the Place an order Way to Earn
Select your preferred earning method:
Incremented Points - Enter the points value earned per amount spent
Fixed Amount - Enter the points value earned per order
Optional: Check the box Limit how many times each customer can earn points for completing this action and set it according to your preference
Optional: Use the default icon or upload a custom icon for your custom action for a more personalized look
Make sure that the Status is
ONClick Save.
We recommend incremented points as this method encourages spending and engagement - simply put, the more customers spend, the more points they earn. With a fixed amount, customers who spend hundreds of dollars on an order earn the same points as those who spend only a few.
Collection Multipliers
Collection Multipliers allow you to award extra points for purchases from specific product collections. When a customer buys from a collection with a multiplier, they earn more points than usual.
Steps to set up Collection Multipliers:
Go to Loyalty > Points.
Click Edit on the Place an Order Way to Earn.
Under Collection Multipliers, click Add Multiplier.
Select a collection and enter the multiplier value.
Save your changes.
Note: Collection Multipliers are only supported with the Incremented Points method.
Showing potential Loyalty points in your store
Displaying potential points introduces customers to the benefits of your Loyalty program and also builds trust, as you will let them know exactly what they're getting in return for their loyalty. Use the following extensions for visibility:
Potential Loyalty Points on product pages. Read more →
Potential Loyalty Points at checkout. Read more →
Managing Orders as a Customer
Rivo offers customers several ways to manage their orders, track shipments, and make the most of their loyalty points. Here's what customers can expect when placing and managing orders:
Viewing Order History
Customers can view their order history through their account dashboard. The order history displays:
Order date and number
Order status (processing, fulfilled, cancelled)
Order total and payment information
Points earned from the order
Tracking Shipments
For fulfilled orders, customers can:
Click the "Track Shipment" button to view real-time shipping status
Access shipping carrier information and estimated delivery dates
Managing Returns
If a return policy is in place, customers can:
Initiate returns for eligible orders through the "Start a Return" button
Follow the guided return process to complete their return
Access international returns if that option is enabled
Cancelling Orders
Customers can cancel orders that:
Have not yet been fulfilled
Are within the cancellation time window (if configured)
The "Cancel Order" button appears for eligible orders and allows for quick cancellation without contacting customer service.
Buying Again
The "Buy Again" feature allows customers to:
Quickly reorder items from previous purchases
Add all eligible products from a past order to their cart with one click
Earn points again on their repeat purchase
Viewing Points from Orders
Customers can see their points activity related to orders:
Points earned from each order in their points history
Potential points they'll earn displayed during checkout
Potential points shown on product pages to encourage purchase
✨ By showing customers what they can earn before they complete their purchase, you can increase conversion rates and average order values!
Translating the text
To edit the text for the 'Place an order' earning rule and order management features, please follow the instructions below.
Go to Branding > Translation
Find the General place an order field and enter the text in the present tense
Find the General placed an order field and enter the text in the past tense
Find the General points for every field and enter the text in the present tense
Find the General spend field and enter the text in the present tense
To customize customer-facing order management text, locate fields like Order tracking button text, Order returns button text, and Order buy again button text
Click Save.
📝 Note: These options replace the default text across the on-site displays and on emails.
Rewarding prior purchases
Rewarding customers for orders placed before your program kickstarted is a great way to acknowledge their loyalty. Also, if your customers are aware that their past purchases have earned points, they are more likely to return for future purchases.
Go to Settings > Reward Past Actions
Click the Reward Past Actions button
Confirm the action by clicking Continue.
📝 Important Note: Make sure to disable the 'Sign Up' Way to Earn if you only want to reward prior orders.
Common questions
Can I delete the 'Place an order' Way to Earn?
No, but you can turn the rule off. This will prevent new customers from earning points after placing orders in your store.
What status do you take into consideration for adding points?
We rely on the order status, so points are added after the order is created. If the order is canceled or refunded, you can automatically deduct the points through the Points Cancelations feature.
What order management features are available to customers?
Customers can track shipments, initiate returns, cancel eligible orders, and use the "Buy Again" feature to reorder previous purchases. These features can be configured in the Account Widget settings.
Can customers see how many points they'll earn before making a purchase?
Yes! Potential points can be displayed on product pages and at checkout to show customers the value they'll receive from their purchase. This can be configured using the Potential Loyalty Points theme extension block and checkout extensions.
Can't find the answers to your questions here? Please reach out to our live chat support team!